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Return and Refund Policy

Thank You for Shopping with Berry Roasters
At Berry Roasters, we’re committed to delivering premium coffee and quality brewing equipment. If you're not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns

  • Return Period: You have 14 days from the date you receive your order to request a return.

  • Eligibility:

    • Coffee Equipment (e.g. grinders, drippers, accessories): Returnable if unused, in original packaging, and in resellable condition.

    • Coffee Products (beans, drip bags, capsules, etc.): Due to the perishable nature of coffee, we do not accept returns of any opened or used coffee items.

  • Non-Returnable Items:

    • Opened or used coffee products

    • Sale or clearance items

    • Gift cards

    • Used or damaged equipment

    • Items not in their original packaging or missing components

  • How to Start a Return:
    Contact us at info@berryroasters.com with your order number and reason for return.
    If your return is approved, we will send you a return shipping label and detailed instructions.

  • Return Address:
    Berry Roasters
    Al Bedea Suburb, Hay Hoshi, Sharjah, UAE

  • Important: Items returned without prior approval will not be accepted.

2. Refunds

  • Processing Time:
    Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 14 business days.

  • Additional Notes:

    • Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

    • Partial refunds may apply for returned items that are used, damaged, or missing parts.

  • Haven’t received your refund?
    If more than 15 business days have passed since your return was approved, please contact us at info@berryroasters.com.

3. Exchanges

  • We do not offer direct exchanges. To get a different item, please return the original (if eligible) and place a new order once the return is confirmed.

4. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@berryroasters.com with your order number and photos.
We will arrange for a replacement or full refund, including return shipping if applicable.

Need Help?

For any questions about returns, refunds, or product concerns, contact our support team at:
📧 info@berryroasters.com